1. Overview
Pablander.Academy is committed to delivering high-quality digital learning experiences and resources. Due to the nature of digital downloads and online course content, we generally do not offer refunds once access has been granted. This policy is in place because digital products are instantly accessible and cannot be returned in the same way physical goods can. Once you have gained access to a course or digital content, you effectively have the ability to view, download, or interact with all of the material, making it impossible to reverse the transaction. This approach helps protect the integrity of our educational resources, ensuring that we can continue to deliver high-quality content to our entire community without risk of misuse.
2. Exceptions to the No-Refund Policy
In certain cases, we may offer refunds under the following conditions:
- 30-Day Money-Back Guarantee: For specific premium courses that clearly state a 30-day money-back guarantee, you may request a refund within 30 days of the original purchase date. This guarantee is only applicable to courses where this refund policy is explicitly mentioned on the course information page or during the checkout process. If a refund policy is not clearly specified on the course page or checkout, it is understood that the course is non-refundable.
- Australian Consumer Law (ACL) Compliance: Under the ACL, consumers are entitled to a remedy if a product or service fails to meet consumer guarantees. This includes situations where the course is not delivered as described, is not fit for purpose, or contains significant faults. In such cases, you may be entitled to a refund, replacement, or other remedy as prescribed by the ACL.
3. Refund Request Process
To request a refund under the conditions outlined above, please follow these steps:
- Submit a Written Request: Contact our support team at support@pablander.academy within the applicable time frame (e.g., within 30 days for courses with a money-back guarantee).
- Provide Necessary Information: Include your full name, email address used for the purchase, course name, date of purchase, and a detailed explanation of the reason for the refund request.
- Await Response: Our team will review your request and respond within 7 business days. We may reach out for additional information to better understand your concern.
4. Refund Approval and Processing
If your refund request is approved:
- Processing Time: Refunds will be processed promptly, typically within 7 business days of approval.
- Payment Method: Refunds will be issued using the same payment method that was used for the original purchase.
- Access Revocation: Upon refund, your access to the course or digital content will be revoked, and any licenses granted will be terminated.
5. Non-Refundable Circumstances
Refunds will generally not be provided in the following situations:
- Change of Mind: If you simply change your mind after purchasing a course without a money-back guarantee.
- Failure to Review Course Details: If you did not review the course description, prerequisites, or other relevant information before purchase.
- Inability to Access Course Due to Technical Issues: If you experience technical difficulties that are not related to our platform or services.
- Violation of Terms of Service: If you are found to be in violation of our terms of service or engaged in prohibited activities.
6. Contact Information
For any questions or concerns regarding this refund policy, please contact us at: info@pablander.academy